Thank you for your interest in our StyliCleaner. We take utmost care of the handling and shipping of our StyliCleaners. Our aim is to get your order to you as fast as we possibly can. Down below you will find how we guarantee our quality regarding shipping.
Shipment processing time
Orders for the SC1 series are processed within 1–3 business days of receipt. Orders for the SC2 and SC5 series are processed within 1-20 business days of receipt. Orders are not processed or shipped from Friday, 17:00 pm CET through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipment packages
The StyliCleaners are packed in solid plastic boxes. We wrap the StyliCleaners in foam to ensure safe delivery.
Shipping rates and delivery estimates
Shipping is free for all purchases over €1000,-. There might be exemptions to extremely remote areas, such as pacific islands. In this case you will be contacted by our customer service.
For orders under €1000,- we will charge a fee calculated on the place of destination.
Shipment Worldwide
StyliCleaner ships all over the world, with exemption of countries who are currently under conflict or sanctioned countries.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
StyliCleaner is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
StyliCleaner is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Shipping time
Depending on your location delivery of the goods can take anywhere from 1-14 business days. We will always make the best to get the product to you as soon as possible.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address.
StyliCleaner will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
StyliCleaner® is a worldwide patented product, proudly developed and produced by StyliCleaner B.V. in the Netherlands.